CGS Provider Contact Center (PCC) Voice Recognition Improvements

Our local Medicare Administrative Contractor (MAC), CGS Administrators, has asked our association to collect feedback on the Provider Contact Center (PCC) Voice Recognition improvements? See the following article regarding these recent enhancements: https://www.cgsmedicare.com/hhh/pubs/news/2021/06/cope22312.html

Please provide feedback regarding the following by this Wednesday, August 18^th.

Specifically:

• Your experience with the enhancement
• Suggested improvements
• Whether you will use the functionality again

Please email [email protected] with your feedback.