Reinstatement of LTSS Members Following March 31, 2024 Termination

Dear Members, Family Members, Advocates, Case Management Agencies, County Leaders and other community members:

As previously communicated, the Department of Health Care Policy & Financing (HCPF) is working towards temporarily pausing terminations for Long-Term Services and Support (LTSS) members. However, a number of LTSS members received a termination for various reasons effective March 31, 2024. We have reinstated these members as of April 1, 2024. 

Impacted members who received a termination notice for March 31, 2024 will be receiving or have already received a new notice of action letter indicating an approval effective as of April 1, 2024. Electronic messages to impacted members were sent between Saturday, March 23rd and Friday, March 29th. Mailed notices were sent between Monday, March 25th and Monday, April 1st.

If an LTSS member reaches out to you because they received a termination effective March 31, 2024, please share this information with them, as those not receiving their communications electronically may be delayed in receiving a communication via USPS mail.  

Please know that keeping LTSS members connected to vital services is our number one priority. We are working through both short, mid, and long-term solutions to remedy eligibility issues and other system transformation challenges as quickly as possible. Thank you for your continued partnership and for using our escalations form when needed so we can help members stay connected to services.

To review and access Notice of Action Letters, review this step by step guide in English or Spanish. 

Bonnie Silva, Director

Office of Community Living